Safety comes before convenience
Prioritize secure access, known contacts, and arrival certainty over nicer-to-have amenities.
Emergency stay requests need fast clarity. Focus on who needs housing, for how long, what safety constraints exist, and whether a partner organization is already involved.
Prioritize secure access, known contacts, and arrival certainty over nicer-to-have amenities.
Only ask for details that help place people quickly and safely.
Shelters, aid groups, and employers can often confirm urgency and simplify coordination.
Headcount, location, arrival timing, accessibility needs, and a reliable contact.
Make access instructions simple, linens ready, and emergency numbers visible in the space.
If there is active danger, medical need, or no safe waiting place, local responders should be first.
Log in to get help with your reservations, account, and more.