Call local emergency services first
If there is an active threat, injury, or fire risk, contact emergency responders before you message the platform.
Urgent support
Get help with a safety issue
Start with immediate safety first, then document what happened clearly so support can act on facts instead of fragments.
What to do now
Use the right next step before the issue gets harder to untangle.
Capture the timeline
Save the reservation ID, address, names involved, and the time each event happened while it is still fresh.
Use the message thread
Keep key communication in-platform so the support team can verify context faster.
Three actions that keep the case clear.
- Move to a safe place and contact local emergency responders if the situation is urgent.
- Take clear photos or screenshots only if it is safe to do so.
- Report the issue with the reservation ID, exact location, and a short factual summary.
Guided reading
Practical guidance for this topic.
What to include in a safety report
Share where you were, what happened, who was involved, and what support you need next.
How to document threats, injuries, or property damage
Time-stamped photos, screenshots, and message history are more useful than broad summaries later.
When a neighbour or building team should be contacted too
Noise, access, or security incidents often move faster when the local property contact is looped in immediately.
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