Bookings create commitments
Guests, hosts, and the platform each take on obligations once a reservation is confirmed.
How the marketplace works
Terms
Good terms should help users understand the real product contract: who is responsible for the stay, how payments move, what behavior is prohibited, and how disputes are handled.
What to do now
Use the right next step before the issue gets harder to untangle.
Payments and refunds follow rules
Charges, payout timing, fees, and refund handling should be predictable before money moves.
Policies support trust
Terms work alongside reviews, safety policies, and anti-discrimination rules to keep the marketplace usable.
Three actions that keep the case clear.
- Review the sections tied most closely to your action: booking, hosting, payments, or disputes.
- Check how cancellations, prohibited conduct, and account enforcement are defined.
- If a real issue exists, pair the terms with the specific support path instead of reading them in isolation.
Guided reading
Practical guidance for this topic.
The terms every guest should understand before paying
Cancellation windows, fees, charge timing, and account responsibility are the basics.
The terms every host should understand before publishing
Fulfilment expectations, payouts, listing accuracy, and policy compliance matter most.
Why terms and support paths both matter
Terms explain the rule set; support paths explain what to do when a real case needs action.
We're here for you
Contact us
Support for reservations, account access, and hosting.
Log in to get help with your reservations, account, and more.